"How do you get an hourly employee to give red-carpet customer service? You roll out the red carpet for them, of course. This book discusses recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, and giving them purpose and equitable pay translates into higher productivity and happier customers"--
Physical Description:xii, 219 pages : illustration ; 23 cm
Includes bibliographical references (pages 215-219).
Formatted Contents Note:
Give them something to care about -- Show them authentic appreciation -- Cultivate a culture of kindness and... -- Roll out the red carpet on day one -- Start spreading the news -- Create a culture in which everyone is welcome -- Get creative with compensation -- Champion workplace wellness -- Create a safe space -- Keep your remote team connected -- What's next?.