Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into your best customers
Book |
Career Press,
Wayne :
c2017.
- 1 of 1 Copy Available at Libraries in Niagara Cooperative
- 0 current holds with 1 total copy.
| Branch | Call Number | Location | Holdable? | Status |
|---|---|---|---|---|
| Port Colborne | 658.812 Flem | Non-Fiction | Copy hold / Volume hold | Available |
About
Details
- ISBN: 9781632651174 (pbk.)
- Physical Description: 238 p. : illustrations ; 21 cm.print
- Publisher: Wayne : Career Press, c2017.
- Bibliography, etc. Note: Includes bibliographical references and index.
- Formatted Contents Note: Defining the difficult customer -- Managing expectations: what they want vs. what you deliver -- Buying vs. selling: creating greater alignment -- Understanding problem children and hungry hippos -- The three disciplines of excellent customer service organization -- Internal benchmarking -- Role-play exercises: dealing with the most difficult customers -- How to be your own worst customer -- The customer success toolkit -- Final thoughts.